SHIPPING & RETURNS

Delivery

We endeavour to post orders within 2 working days. During busy times this may be a little longer so please bear with us as we are a small company.

 

UK

  • Shipping is £3.95 for all UK orders under £49, free £49 or over. Orders are sent Royal Mail 1st Class Signed for ( usually arrive in 2-3 days, but can take up to 15 working days due to Coronavirus Situation) . 

  • Please select Special Delivery next working day delivery service £6.95 if your order is urgent. Orders for Special Delivery received by 1pm will be sent same day.

 

 INTERNATIONAL

  • Standard International Tracked & Signed £12.95-£16.95 (Usually 5-10 days, but can take up to 20 working days due to current Brexit/Customs/Coronavirus situation) 

  • Please note: Post Brexit, international customers may be charged taxes and duties by the customs of your country; unfortunately Mabel Sheppard cannot be liable for these costs. Please check with the customs office of your country if you unsure of these costs before placing an order. We cannot be responsible for the cost of return postage for any orders refused by a customer due to the tax/customs charges and they will be deducted from any refund of goods.

Returns

All items for return need to be sent back within 14 days of receipt in a re-sellable condition - unworn (except for the purposes of trying on), with the original tags attached, and in dust bag.

Please return to:

Mabel Sheppard

PO Box 1399

Enfield

EN1 9GU

We strongly recommend you use a signed for service, and obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.

 

If you require an exchange, simply return the unwanted item as above, and place a new order to ensure stock availability.

 

Unfortunately manufacturing faults do occasionally occur. If you believe an item to be faulty, please email mabel@mabelsheppard.co.uk and we will advise on what to do next.

We are not able in any circumstances to refund return postage costs if you have not contacted us in advance.

Refunds

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item and receiving the refund.

You can track your returned parcel to see that it has arrived safely with us, and you will receive an email from us as soon as the refund has been processed, but please don’t contact us unless 10 or more days have passed and you still haven’t received the money.

Refunds are always credited to the original method of payment.